LingLong launches DingDong smart home speaker

LingLong launches DingDong smart home speaker

A Chinese firm, Beijing LingLong, has unveiled the country’s first voice-activated smart home speaker – its answer to Amazon’s Echo and Google’s Home.

The Ding Dong uses voice interaction to do tasks such as playing music and switching on home appliances. The device is said to understand Mandarin, Cantonese and basic English.  A study by Juniper Research suggests that China’s smart home market could be worth £18.3 bn by 2018.

Like Echo and Home, it can be used to control light switches, thermostats and home appliances, as well internet search, traffic and weather information, directions, online shopping, and music streaming,

So far though, it is the name of the product that has garnered more interest than the actual product itself!

www.bbc.co.uk/technews (24th November 2016)

 

iPhone ‘prank’ video crashes Apple smartphones

iPhone ‘prank’ video crashes Apple smartphones

A link to a video, which when watched slows down any iPhone until it crashes, is being used as the latest iPhone crash prank. The video from the Sina Weibo-backed video-sharing app Miaopai plays normally in the iPhone’s video player, but once the video is finished it can take up to a minute for the iPhone to lock up, requiring a forced reboot to recover it. Most people are unaware that anything has happened and continue to use their smartphone until it either won’t turn back on or locks up in an app, the home screen or with a spinning loading logo on a black screen.

The bug appears to involve the media handling functions of iOS, affects versions of the operating system as far back as iOS 5 and devices from the iPhone 4 to the iPhone 7. The older the smartphone – the faster the lockup occurs.

The lockup is not permanent, but requires a soft reset or forced reboot to recover the functionality of the iPhone. Once the iPhone reboots, everything appears to function as normal.

www.theguardian.co.uk (22nd November 2016)

Samsung Galaxy Note 7 owners told to turn off device

Samsung Galaxy Note 7 owners told to turn off device

Samsung has urged owners of the Galaxy Note 7 to turn off its high-end smartphone while it investigates new reports of the device catching fire. It is also stopping all sales of the phone. Samsung recalled 2.5 million phones in September after complaints of exploding batteries, and later insisted that all replaced devices were safe. But there have since been reports of even those phones catching fire too. The company has announced that customers’ safety remains their number one priority and so will be asking all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

The problems for Samsung come at a crucial time for the firm. Technology analyst Andrew Milroy, from Frost & Sullivan, said ‘Samsung had been making a comeback against its rivals, but this catastrophic product fault will seriously damage its competitive position in the smart phone market.’ There will also be concern about the knock-on effect on the reputation of the brand, including the trust consumers have in Samsung’s wide range of products.

www.bbc.co.uk/technews (11th October 2016)

hp apologise for ink blocking scam

hp apologise for ink blocking scam

HP has backtracked on a software update that blocked some ink cartridges made by third parties, after a campaign calling on HP to reverse the move was launched. The change to the software was made earlier this month and meant that the printers would not work if unofficial (or cheaper) cartridges were used. An optional update that removes the restriction on unofficial cartridges will be available within two weeks.

HP said that they were ‘committed to transparency in all of our communications and when we fall short, we call ourselves out.’  Whilst making the apology, HP defended the controversial change by saying it did so to protect users from counterfeit products. ‘When ink cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks, compromising the printing experience,’ said Jon Flaxman, the company’s Chief Operating Officer.

Customers argued that the move was less about security and more about protecting the large profit margins HP adds to official ink cartridges.

www.bbc.co.uk/news (29th September 2016)

Problems reported with Sage 50 Accounts

Problems reported with Sage 50 Accounts

Following Microsoft’s recent Windows 10 Anniversary update, some Sage customers have reported that they are unable to log in to Sage 50 Accounts after installing the update.

Microsoft is investigating the problem as well as the product team at Sage. There are workarounds they are suggesting to allow you to access your product.

SEE WORKAROUNDS

Sage and Microsoft are working together to understand the background to this issue and work towards a resolution

27th September 2016

Windows 10 Software criticised by Which?

Windows 10 Software criticised by Which?

Microsoft has been criticised over its Windows 10 by consumer rights group Which? Hundreds of complaints have been received with regards to lost files, emails no longer synching and broken Wi-Fi and printing. In some cases, users said they had to pay for their computer to be repaired. A spokesman from Microsoft said, ‘The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows. Should a customer need help with the upgrade experience, we have numerous options including free customer support – both online and by phone.’

The consumer group said users had complained of feeling ‘nagged’ by regular alerts prompting them to upgrade their system, and despite declining the notifications, had said Windows 10 had installed itself regardless. Complaints were also made about poor customer service.

Windows 10 was released in July 2015 as a free upgrade for one year, and was designed to run across laptops, desktop computers, smartphones and Microsoft’s reality headset HoloLens. Stuart Miles, founder of gadget news site ‘Pocket-lint’ said, ‘With a rollout of this size, it is always likely there will be issues and problems experienced by some users. On the whole, Windows 10 has been received well, and was a notable step up from the previous Windows 8, which did not go down well with many users.’

www.bbc.co.uk/technews (22nd September 16)