BT has apologised after thousands of customers had their broadband services cut off for most of last Tuesday. The company said that a fault router was to blame for the problem. BT’s website also crashed for a time and some users reported that its customer service line was down.
It wasn’t long before people took to expressing their frustration on social media bemoaning their position of having to be contacted by ‘phone or carrier pigeon’ in one instance. Of course for some customers this was an inconvenience as they were delayed in updating their Facebook page, however for businesses the implications were more serious.
Outages like this are luckily few and far between, so businesses should not be afraid to continue their move towards The Cloud for their various services. The important thing is to make sure that measures are in place to keep disruption to an absolute minimum. A very simple internal review of the effects a network outage has on the business and a discussion on the options available to you for the mitigation of this risk will lead to more confidence in the operational effectiveness of the business during issues not of your making.
If you would like to discuss the options available to you, or any other issues that are causing you concern then please feel free to contact the engineering team here at ADECS on 024 7699 5930 for a chat.