Managed IT Support

IT support that fits your business

A safe pair of hands and a team you can truly trust with your IT. It’s what we do, and have been since 1992.

Talk to us about support Call 03030036699

Part of your team

A safe pair of hands, and a team you can truly trust.

Friendly, knowledgeable and always ready to go the extra mile when it matters. Whether you want to outsource or co-source your IT, need consultancy for a priority project, or simply some extra support, we’re here and ready to go.

An adecs consultant shaking hands with a client

Tailored support

Support shaped around you

When every business is different, one size rarely fits all. We take the time to understand how your business works and build your IT support around that. Fixed, tick-list or menu-style packages might look clear-cut, but don’t always cover what you really need.

Whether you need a simple break-fix solution or a fully managed service, we’ll put the right level of support in place, taking care of your infrastructure, hardware and software.

Patching, updates, monitoring and management
Anti-virus, email, firewalls and licensing
Break-fix through to fully managed service

The adecs helpdesk team supporting clients

24/7proactive
monitoring

Remote support & monitoring

Help at your fingertips

Our remote support means we’re always there when you need us, even when we’re not on site. Whether it’s a simple query or something more technical, our helpdesk is only one click away, with friendly, experienced engineers ready to help.

Behind the scenes, our proactive monitoring tools keep an eye on your systems, picking up anything that’s not quite right and putting it right, so support is always within reach, swift and seamless, as if we’re in the same room.

Planning an IT migration around a laptop

Onboarding

Making the move

Moving your IT to adecs is straightforward. Planned from the outset so it works for you, then handled with care, from start to finish.

We begin with a clear picture of your current setup, from users and credentials through to infrastructure and licensing, as well as what needs to stay, what needs to change, and what could be improved. With your scope signed off, we build and configure your new environment, then take care of the transition.

A clear picture of your current setup
Scope signed off, no surprises
Transition with minimal disruption

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Managed IT

One team for the whole stack.

Managed IT Support Hardware & Software Professional Services Servers & Laptops Backup & Recovery Data Cabling IT Training Hosted & On-Premise Servers

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Managed IT Support

A knowledgeable, friendly helpdesk, not a ticket into the void.

Our helpdesk runs 08:00–18:00 and, thanks to investment in remote support, we resolve more than 80% of issues without ever visiting site. Systems are monitored proactively so small issues get caught before they become outages.

08:00–18:00 helpdesk: phone, email or portal
80%+ of issues resolved remotely, first time
Proactive monitoring and patching
Break/fix support for day-to-day issues
Engineers who know your setup, not a script

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FAQ

Frequently asked questions

Do you support hardware and software you didn’t originally supply?

Yes, we can take on support for your existing systems, not just what we’ve provided.

What are your helpdesk hours?

Our helpdesk operates 08:00–18:00, with unlimited access by phone, email or support portal.

How much can be fixed without an engineer visiting site?

Thanks to our investment in remote support technology, we resolve more than 80% of customer issues remotely.

Can you support a hybrid setup, some cloud, some on-premise?

Yes. We’ll recommend a mix based on your business, not push you toward whichever is easiest for us to manage.

Do we need a minimum contract?

We have a range of support solutions to suit any budget or business requirement, arrange a free consultation and we’ll recommend the right level, not the biggest one.

Ready for IT support you can trust?

Let’s talk about the right level of support for your business.

Get in touch 03030036699