Meet the team

The people delivering the adecs difference

Long-serving, hands-on and genuinely invested in getting it right, that’s who you’ll be working with.

Many of our team have been with adecs for years, some for decades. This means real continuity for your business, with advice and support specific to you.

Between them they carry deep, hard-won expertise across IT, cyber security, AI and communications, built up over years in the industry, not learned overnight.

Friendly, knowledgeable and committed to getting things right, we’re here to support you day to day, and when it really matters.

Leadership

Senior team

Amrik Bhabra

Co-Founder and Ambassador

Amrik has been with us since 1992, playing a central role in the continued growth and success of the business and the adecs team.

He has also long been closely involved in the local community. He is a board member of the Coventry and Warwickshire Reinvestment Trust (CWRT), a trustee of University Hospitals Coventry and Warwickshire (UHCW) Charity and a member of the Finham Park Multi Academy Trust.

For him, it’s always been about balance and giving back as much as you are getting. That focus on doing the right thing, with honesty, trust and long-term relationships at its core, remains central to adecs today.

Outside of work, Amrik enjoys watching sport and has a long-standing interest in classic cars.

Nicola Mercer

Chief Executive Officer

Nicola joined adecs in July 2026 as Chief Executive Officer, bringing extensive leadership experience across the communications, Managed Service Provider (MSP) and cyber security sectors.

With a BA (Hons) in Business and an MSc in Business and Management, Nicola has built a successful career leading high-performing teams, developing strategic partnerships and driving sustainable business growth. Prior to joining adecs, she held senior leadership roles, including Sales Director, with responsibility for direct sales, channel partnerships and customer engagement.

As CEO, Nicola is focused on shaping adecs’ strategic direction, strengthening customer outcomes and creating a culture where people are empowered to succeed. Passionate about building successful businesses and developing talent, she believes engaged teams are key to delivering lasting value for customers.

Outside of work, Nicola enjoys racing kayaks with a group on the River Trent, staying active at the gym, and spending time with family and their dog.

Dom Ferkin

Chief Operating Officer

Dom joined the adecs team in 2025, bringing over 20 years’ experience as a business leader and entrepreneur, with a strong background in telecoms and technology across international markets.

With a focus on operations and technology, Dom is responsible for overseeing the delivery and development of the products and services we provide. He enjoys identifying new opportunities, improving existing offerings and exploring how technology can help businesses work more effectively.

Working closely with the wider team, he helps ensure adecs continues to evolve, developing new services and solutions that provide real value for our clients.

Outside of work, Dom can often be found in the gym, usually lifting weights, as well as spending time with family and friends. He also loves to travel whenever he gets the chance.

Shaz Hussain

Chief Financial Officer

Shaz leads adecs’ finance function, commercial strategy and mergers & acquisitions, helping drive the company’s growth through acquisitions and strategic development.

He has extensive experience in corporate finance, M&A and private equity-backed technology businesses, and also holds a number of board advisory roles for growing technology companies.

Passionate about building businesses with long-term potential, Shaz particularly enjoys working with entrepreneurs and supporting founder-led companies through their next stage of growth.

Outside of work, Shaz enjoys spending time with his family, competing in triathlons, cycling and property investment.

Our people

The wider team

Richard Sewell

IT Director

Rich first joined the team as a junior support engineer in 1999, during his university placement year, before coming on board full time after graduating with a degree in Computer Science.

As our technical lead, he drives new and emerging technologies, champions best practice and manages complex implementations. He’s also the final point of escalation for anything technical, and loves a challenge, picking things apart before building preventative fixes.

Outside of work, Rich sits on the management team for his local athletics club and volunteers in the club gym, helping members to reach their fitness goals, as well as spending time with his family and friends.

Howard Mourinho

Head of Technical Support

Howard joined us in 2003 as a procurement and sales apprentice, before moving into the technical side of the business. He’s since gained over 20 years of experience across infrastructure, support and project work, helping clients with their IT.

Howard’s role focuses on project delivery, migrations, server infrastructure, Microsoft 365 and SonicWall solutions, alongside supporting clients with technical issues and helping oversee the helpdesk team. He works closely with our clients on their IT plans and ongoing development, bringing a practical, hands-on approach.

When he’s not at work, tech and fitness fan Howard can be found in the gym, heading out for a run, or spending time with family and friends.

Jonathan Howells

Technical Consultant

Jonathan originally joined us as a university placement student in 2000, bringing with him a broad background in engineering, manufacturing and commercial roles.

He’s since worked across the business, from onsite engineering and helpdesk development through to customer service management, consultancy and the creation of long-term IT strategies. These days, Jonathan supports both clients and internal teams with strategic guidance, and regular hands-on, onsite support.

He is passionate about helping businesses achieve their goals through practical use of technology and reviewing their processes. An avid gamer and film fan, Jonathan also enjoys getting outside and exploring the countryside when he’s not at work.

Todd Andrews

Technical Engineer

Todd has worked in IT for over 25 years and has worked at adecs since 2020. These days, he’s focussed on delivering both hands-on and remote PC and server support.

Whether visiting clients or manning the helpdesk, he thrives on helping clients get back up and running as quickly as possible, while sharing smart, time-saving tips that make daily tasks easier. Todd’s specialisms include desktop applications and networking. Known for his positive, reliable approach, he consistently exceeds client expectations.

In his spare time, Todd enjoys discovering and learning more about the latest productivity apps, devices and books, as well as getting outside and off road on his e-bike.

Dalbagh Singh Nanra

Technical Engineer

Dalbagh joined the technical team in 2025, but he is no stranger to the role, having clocked up 20 years experience in the NHS and education sectors.

Focusing on the helpdesk, Dalbagh provides first and second-line support, handling calls and responding to tickets to keep everything moving day to day, and supporting project work. He enjoys helping users, sharing knowledge and providing straightforward guidance to resolve common issues.

When he’s not working, Dalbagh likes watching films, getting hands on with DIY projects and spending time with friends and family, often supporting them with their IT issues too!

Josh Martinez

Technical Engineer

Josh is the newest member of the team, joining us in 2026. With eight years IT experience, Josh has built a strong foundation in first-line support before progressing into more advanced second and third-line roles.

He now supports clients with a wide range of technical issues, helping resolve problems, manage escalations, and keep things running smoothly. Josh enjoys the variety of his role and the opportunity to work closely with users onsite, building strong relationships and using his extensive IT experience to deliver effective technical support and solutions.

On a Sunday, you’ll generally find keen golfer Josh out on the course. During the week Josh can be found in the gym when the birds start chirping. He also enjoys gaming and spending time with his partner, family, and friends.

Michelle Chaplin

Finance and Purchasing Manager

Michelle has been with us since 2000 and is integral to the smooth running of the business. She looks after the company’s finance and administration, supporting both clients and colleagues and ensuring everything stays on track behind the scenes.

With her wide-ranging experience and long-standing knowledge of the business, Michelle plays a key part in keeping operations organised, accurate and compliant. She enjoys the variety her job brings and being part of a close-knit team, as well as solving problems.

Michelle spends much of her free time volunteering with Girlguiding, as a Guide Leader and District Commissioner. She also enjoys quizzes and spending time with friends, family and her pets.

Want to join us?

We build links with education through apprenticeships and placements, and we’re always keen to hear from good people.

Get in touch Call 03030036699