Waterstones has announced it is to stop selling digital books. The company will instead divert its e-book customers to digital book specialist Kobo. The decision comes after Waterstones stopped selling Kindle e-readers last October. Waterstones boss James Daunt said Kobo provided ‘an excellence of service we ourselves are unable to match’.
The company has focused on improving its experience for customers, including more specialist staff and in-store cafes. The business made a profit of £5.4m last year as a result of cutting costs and a 1% growth in sales to £378m.
www.bbc.co.uk (24th May 2016)