Think IT. Think ADECS

With over 22 years of excellence in IT support, ADECS offers support packages tailored to your business needs.

Over 22 years of excellence in IT Support

ADECS has an enviable track record of delivering cost effective high added value IT services.

We work in partnership with our clients to help them make the most of their IT. Our focus is assisting organisations to meet their goals through the effective use of IT systems, whilst also offering a high quality break/fix service designed for day to day support requirements. Our knowledgeable and friendly helpdesk service operates from 8am – 6pm and with the investment made by ADECS in remote support technologies enables us to resolve in excess of 80% of customer issues without the need for an onsite visit. ADECS is a Microsoft Partner (a Silver Midmarket Solution Provider).

We have specialist expertise in all areas of client/server networks and IT infrastructure to help you make the most from your IT investment. Alongside our Microsoft expertise we also have specialisms in Customer Relationship Management systems, Remote & Mobile Working, VOIP / Internet Telephony, Website design and implementation and e-commerce. For more information or advice email us at services@adecs.co.uk or click here.

IT Solutions

ADECS has a range of support solutions to suit any budget or business requirement.

Remote Support

This is a suitable product for any business that has no internal IT function and is looking for a partner to manage their PC’s, servers and hosted environments.

It is built on a core range of services:

  • Remote monitoring of PC’s and servers (either on-site or in the cloud)
  • Unlimited access to the remote helpdesk and support team either by telephone, email or support portal
  • Pro-active issue prevention and fixing via ADECS remote support technologies

Fully Inclusive Support

Our fully inclusive support packages are designed to meet the needs of any business wanting to fix its IT budget for the year providing more control to Managing and Financial Directors wanting to get to grips with their IT spending. It incorporates the same core range of services as the remote support solution along with any on-site time required for break/fix issues which cannot be resolved remotely.

Bespoke Support

ADECS can also tailor a bespoke service to suit any requirement your business may have, some examples of these may be:

  • The full provision of on-site services including IT managers and 1st/2nd level support staff
  • Holiday cover for internal support staff
  • A dedicated helpdesk service to enhance the existing internal support function

Contact one of your sales and support team to discuss your requirements and arrange a free consultation

YEARS OF EXCELLENCE

SATISFIED CLIENTS

%

CUSTOMER SATISFACTION

Cloud Solutions

Whatever the weather make the cloud work for you with our range of cloud solutions, all designed to help make your business more productive, whilst not leaving you out of pocket.

Hosted Servers

This is a suitable product for any business that has no internal IT function and is looking for a partner to manage their PC’s, servers and hosted environments.

It is built on a core range of services:

  • Remote monitoring of PC’s and servers (either on-site or in the cloud)
  • Unlimited access to the remote helpdesk and support team either by telephone, email or support portal
  • Pro-active issue prevention and fixing via ADECS remote support technologies

Web Hosting

We believe that web hosting is more than just providing web space and FTP access. Our aim is to provide individuals and businesses with everything they need to express themselves on the internet, be that through an idea or selling goods and services. Whatever you want to create a website for, be it a small family photo album or a full powered data base driven e-commerce website, your choice of web host is essential. The right web host will make the difference between a slow clunky site that has regular down time and a site that is always available and blisteringly fast!

Hosted Solutions

ADECS can also tailor a bespoke service to suit any requirement your business may have, some examples of these may be:

  • The full provision of on-site services including IT managers and 1st/2nd level support staff
  • Holiday cover for internal support staff
  • A dedicated helpdesk service to enhance the existing internal support function

Contact one of your sales and support team to discuss your requirements and arrange a free consultation

GET IN TOUCH!

We’d love to work with you on your IT projects. Why not give us a call on 024 7699 5930 or pop us an email today.

Drop us an email

Why choose ADECS?

We're reliable. You can count on us

  • Over twenty years of experience in IT support
  • Enviable track record with clients across the West Midlands
  • Providing peace of mind  – your support services are in secure hands

We're experts at what we do (no we are, honest!)

  • Microsoft Silver Partner
  • Small Business Specialist
  • Specialist in all areas of client/server networks and IT infrastructure

We're rather diverse in what we do

As your technology partner, we will always ensure your business gets the best solution, such as:

  • Customer Relationship Management Systems
  • Remote and Mobile Working
  • VOIP / Internet Telephony
  • Website Design
  • Implementation
  • E-Commerce

We're really customer focused

  • Delivering services to help you make the most of technology
  • Consultative approach to solutions – you talk, we listen – to get the best solution for your business
  • Remote support technologies enable over 80% of customer issues to be resolved without the need for an onsite visit
  • We keep your business running with proactive monitoring 24/7 for critical business devices
  • Helpdesk with efficient call logging system